What is the Customer Service panel?
We know how bothersome emails can be. Especially if you need to contact multiple suppliers. That is why we have prepared a place where all your reports and information about the status or our responses are saved.
Do you have a question? Please do not hesitate to contact us.
Operation of the BOK panel
See how the BOK panel supports us to improve the implementation of your orders and other notifications. Thanks to this, we are able to consider faster, among others complaints, returns.
Not. However, if you want to file a complaint, return or query for an XML file, please contact the Customer Service panel.
The BOK panel was launched to ensure the highest quality for our partners. Only people who work with us have access to it. That is why all reports from the BOK panel are a priority for us.
BOK panel address: https://dropcom.eu/bok
You will receive all the necessary data to log in to the BOK panel in an e-mail after accepting your account.
You receive the data automatically after BOK accepts your account. An e-mail with a login and password should be sent within 24 hours of accepting the account.
If after this time you do not have any message, please contact the IT department via the form on the contact page: https://dropcom.eu/kontakt
You can reset at https://dropcom.eu/bok or contact us in a convenient way - chat, phone, email. Contact details: https://dropcom.eu/kontakt
After logging in to the BOK panel by clicking on the "Add a new ticket" button.
If you send a message to kontakt@dropcom.eu this report is automatically created in your BOK panel. In the panel you will see the status and our responses. Of course, we will send you notification of all changes by e-mail.
However, when it comes to complaints, returns, IT support. You can also report them via email. However, you have to go to the Customer Service panel and set the department to which the report is to be sent.
Remember to maintain the continuity of correspondence, which has a significant impact on the speed of implementation of your requests.
Therefore, we encourage you to use the BOK panel, where you can add a request and see a list of all your requests.
Yes. The Customer Service panel is constructed in such a way that you can comment and edit your reports. As well as adding attachments, e.g. photos of the damaged product or screenshots for our IT support.
Share your opinion about cooperation with us
We introduce all our changes - organizational, product, offer - thanks to feedback from our partners. If you would like to share your impression with us - we will be grateful.