Delivery methods at Dropcom.eu
Below we present the delivery methods we offer as part of Dropcom.eu. You can check the transport price on B2B by adding the product to the basket. We provide the possibility of both personal pickup and shipping on our own courier labels.
Check the forms of delivery and their cost
Below we present the forms of delivery that we offer as part of Dropcom.eu. You can check the exact cost by logging into the B2B panel.
| Courier | Description | Cost (net) |
|---|---|---|
| DHL - package | Parcels with maximum dimensions: 120X60X60 cm and weighing up to 31,5 kg | 12, 60 PLN |
| DPD | The sum of the dimensions of the 3 sides cannot exceed 175 cm, e.g. 65x40x70 cm and weight 31,5 kg | 16, 26 PLN |
| InPost - parcel (courier) | Parcels with maximum dimensions: 120X60X60 cm | 11, 79 PLN |
| Oversized shipment | Orders over 30 kg or over 120 cm | 40, 65 PLN |
| Pallet shipment | Orders over 70 kg or over 120 cm or consisting of multiple elements | 146, 34 PLN |
| Own pickup | Pickup from our warehouse. Check the access | No fees |
| Own transport (own courier label) | Own courier. Handover required courier label to order. | No fees |
Please note that in the case of InPost and DHL, if only one of the sides exceeds the given dimension, the package is treated as the size. Example for a product with dimensions of 80x62x35 cm, the shipping cost increases by PLN 32 net. For more information, please contact the carrier.
No courier you work with?
In this case, you have to choose your own courier label. DPD, InPost, DHL and Raben couriers are with us every day. In other cases, you need to order a courier's pick-up. Information on how to do this can be found on the website of the courier company you cooperate with, eg Pocztex.
Do we support InPost parcel lockers?
Yes, but only on your labels. An appropriate label should be added to the order, which will be printed and glued to the package.
Instructions on how to correctly attach a label: dropcom.eu/how-cooperation-looks/how-to-properly-generate-courier-label
If the product fits in a parcel locker, it will be packed under a parcel locker
How to check if the product will enter the parcel locker?
Each product is assigned a characteristic, whether it will enter the parcel locker and which locker. If this information is missing on any product, please contact BOK.
On the product listing, you can use filtering and searching for products, e.g. which can be found in the parcel locker only in box A.
Instructions on how to do this can be found on this subpage: dropcom.eu/jak-poruszac-sie-po-hurtownia-dropshipping-dropcom-eu
When to choose a pallet or an oversized package?
Our offer includes products whose shipping, due to their dimensions and / or weight, differs from standard packages, which translates into its cost. This applies, for example, to BBQ grills (shipped on a pallet). Information on how to check which products are shipped as dimensions can be found here: dropcom.eu/rules-of-ordering-for-oversize-products
Non-standard number of packages
We try to pack everything into one package (taking into account the requirements of the courier company to which the order will be shipped), and larger orders for a pallet.
If you expect your order to be packed into more than one package, when you can send it, for example, in three or on a pallet, please contact CUSTOMER SERVICE. If you expect your order to be packed in more than one package, when it is possible to send them in one package, an additional packing fee of PLN 10 net for each additional package will be charged. The cost is affected by greater labor intensity for warehouse employees and higher consumption of raw materials (cardboard, foil).
When deciding on ordering the service of packing an order into multiple packages - apart from the additional cost, the environmental impact by using more materials should also be taken into account.
Order for more than one product
You will always find the dimensions and weight of the product next to the product. If your client has ordered more than one product - verify that the order does not exceed the weight indicated in the table below and / or after packing it may (by eye) exceed the dimensions given below. If you have problems with determining the value - contact us CUSTOMER SERVICE.
For example, if a customer orders 1 unit of a tourist refrigerator and 10 freezing inserts, you can safely specify that the order will be shipped in one package. However, when ordering 5 folding chairs, a camping table and a barbecue, it can be assumed that the order will not be shipped in a standard package, but on a pallet.
We reserve the right to suspend the execution of the order when the package exceeds the weight / dimensions given below. In such a situation, BOK will contact you to confirm the correction of shipping costs or to change the delivery method (e.g. to your courier).
Please be advised that if you choose a pallet and the order is sent in a standard package, BOK will contact you to explain the error, correct the method of transport in the order and we will refund the overpaid funds.
Attention. If the package weighs, for example, 10 kg, but its dimensions are larger than the standard shipment up to 31,5 kg, courier companies take into account the so-called the actual weight, i.e. the weight resulting from the package dimensions. For more information, please contact the carrier.
| Courier | Package dimensions | Package weight |
|---|---|---|
| InPost Courier | For: 120X60X60 cm | Up to: 31,5 kg |
| DHL | For: 120X60X60 cm | Up to: 31,5 kg |
| DPD | The sum of the dimensions of the 3 sides cannot exceed 175 cm, e.g. 65x40x70 cm | Up to: 31,5 kg |
| Oversized shipment | over 120 cm | over 30 kg |
| Pallet shipment | over 120 cm | over 70 kg |
What do we stick to the package?
Each package sent from our warehouse contains information to open it at the courier and who the shipper is. Here's what exactly it contains.
The package is covered with a bright tape telling you to check the package at the courier.
As Dropcom.eu, we do not accept complaints with mechanical damage (e.g. breakage, breakage, etc.), which was clearly caused by improper transport. Such a complaint should be reported to the courier company. Remember that the complaint should be accepted by the courier company, the package must most often be checked in the presence of their courier. If the parcel is damaged (e.g. it has dents), it should be immediately reported to the courier company. Each courier company has its own rules. You can learn more about complaints and returns here: link.
It has a so-called a warehouse label with the following information:
1. Who is the sender - your company name appears here
2. Who is the recipient - the data entered in the B2B panel in the "Other delivery address" tab appears here
3. Order number - this is the number from our ERP system. In the B2B panel you will find it in the "Your orders" tab.
4. List of packed products - at the very end, a list of all products packed for the order is presented. The list contains information: product name, EAN, quantity.
Frequently asked questions about deliveries
Yes, it is possible. It is based on the fact that we stick your label on the package.
So, when placing an order, choose "own transport" and a label must be attached to the order. Order processing is automated. Please see the information on how to correctly generate a courier label: dropcom.eu/how-to-properly-generate-courier-label. Please note that we do not verify and are not responsible for the correct data on the label (e.g. incorrectly entered delivery address) - after packing the order, the label is printed automatically and stuck by the warehouse keeper, and the package is transferred to the pickup point by the courier company.
The work of our warehouse is monitored and couriers receive full-value, well-packed products. 20 years of experience in servicing retail and wholesale sales has allowed us to develop high-quality warehouse working standards.
The customer must be informed each time (e.g. by automatic e-mail) to review the package before acknowledging receipt.
It is important that it does not contain signs that could suggest that it was, for example, thrown or dropped out. If the customer has concerns that the courier company did not provide the required quality in the delivery, he must sign a damage report with the courier and take a photo of the package.
If the shipment took place by our courier, we require the following to handle the complaint:
- A written damage report
- Pictures of the packaging
- Description of the event
WARNING! If you use your own courier contract, complaints arising from the implementation of the transport service (e.g. damage in transport or failure to deliver goods by the carrier) are on your side. You must submit a complaint personally for a given carrier. Each courier company has its own rules and procedures, so questions should be addressed directly to the caregivers in these companies.
More information about complaints and returns can be found at: dropcom.eu/complaint-and-return-policy
In the case of settled payments, or having a trade credit or deferred payment, orders usually leave the same day.
The order fulfillment process is automated. Correct fulfillment of the requirements means that the shipment of your order to the customer is quick. Please read the guide: dropcom.eu/jak-mozna-przyspieszyc-realizacja-zamoszeniawhere we summarized all the rules.
Yes, but on your labels.
How to properly prepare and attach the label can be found here: dropcom.eu/how-to-properly-generate-courier-label
At the stage of placing an order with the selected transport option "Own courier", we give the option of adding a "Confirmation of receipt by the courier". It will be automatically printed when your package is packed and sent for signature by the courier.
If the parcel is lost by the courier company, please contact from BOK. The confirmation scan will be sent to you immediately.
More information can be found on the website dropcom.eu/jak-skladac-zamoszenia in the "Order management in the cart" section.
We cooperate with DPD, DHL, GLS, Raben, InPost. These courier companies have daily ramps.
You can provide us with a label for any other courier company. In the case of other carriers, please note that you must report the receipt of the package from our warehouse on your own.
If you have any questions, please contact us CUSTOMER SERVICE.