Orders and cart in the B2B panel

You need an active account

Without an active business account you cannot place orders or see stock levels. How to open one: Registration.

How to place a dropshipping order

1. Step 1

   Add products to the cart

   In the „Oferta” (Offer) tab, find a product and add it from the list or from the product page. Enter the quantity. A confirmation appears in the top right corner.

2. Step 2

   Check the cart

   In the cart you can change quantities, recalculate the order and remove an item with the „Usuń” (Remove) button. You can export the order to Excel or PDF.

3. Step 3

   Choose the shipping option

   Dropcom.eu courier: you choose a carrier from the list. Own courier („Kurier własny”): you attach your A6 label in the „Załączniki do zamówienia” (Order attachments) field. You see the current delivery cost in the cart. Details: Shipping and labels.

4. Step 4

   Enter your customer’s address

   When shipping to your customer, choose the „inny” (other) address and fill in the form. You can save the address under „Twoje adresy dostaw” (Your delivery addresses).

5. Step 5

   Choose payment and send

   Choose a payment method assigned to your account. Here you also see trade credit, deferred payment or any overdue amounts. If the invoice should show different details from your account, change them here.

The system automatically puts an order on hold if the label is in the wrong format (for example A4). We will ask for a correct label, and the order goes to the back of the queue.

Oversized and pallet products need the right shipping option. See: Oversized products.

An order placed by 12:00 usually leaves the same day

We ship most orders placed by 12:00 on the same day. The condition: the order is correct, so the system can pass it straight to processing. We process a correct order within 24 hours.

What holds an order up:

• a label in the wrong format, or no label when you use your own courier,
• an unpaid order or a wrong payment reference,
• the wrong shipping option for an oversized product.

Finding your way around the B2B panel

The main tabs of the panel, each with a short description. Tab names are given as they appear in the panel, with a translation.

The recordings show the previous panel design. The tab layout is the same.

Home page

News (opening hours, deliveries, what is new in the panel), invoices and amounts due, new products.

„Oferta” (Offer)

Products by category menu and filters: oversized, pallet, courier company, Parcel Locker size. You can hide out-of-stock products.

Product page

Technical features (shipping, manufacturer, warranty) and descriptive ones (colour, dimensions, weight).

„Twoje zamówienia” (Your orders)

Order numbers, statuses, related documents, tracking number.

„Dokumenty i płatności” (Documents and payments)

Sales invoices and credit notes, settled and unsettled documents, refunds.

„Aktualności” (News)

Current information about the wholesaler, including promotions.

Sales and payment reports

Your most frequently bought products and turnover in a chosen period.

„XML”

The link to your XML file and the date it was last downloaded.

„Twoje adresy dostaw” (Your delivery addresses)

Saved addresses, editing, default address.

Stock levels in the panel update in real time. Out-of-stock products are visible but cannot be ordered. Occasionally the stock shown differs from the actual stock, for example after a stocktake. In that case we e‑mail you and suggest a solution, such as a replacement product.

What the numbers and statuses mean

The panel gives each order a number straight away, in the format B2B/number/year. A few minutes later a number from the ERP system appears (ZO/number/year): processing has started. In the „Dokumenty powiązane” (Related documents) column, a pro forma invoice appears first, and a VAT invoice once the payment is settled.

The status changes automatically when something happens, for example when the payment is booked or the courier arrives.

Need to change or cancel an order?

Processing is automated, so the order may already be under way. Write to biuro@dropcom.eu as soon as possible and include the order number.

How many parcels we send

We try to pack an order into one parcel, and large orders onto a pallet. The warehouse decides the final number of parcels when packing.

If several parcels are needed, we will e‑mail you. With our courier, we will ask about the extra charge; with your label, we will ask for additional labels.

Four things that speed up shipping

Questions about orders