Support and services
Support for sellers: free and expert
Mr Drop, the guides and the FAQ answer most questions straight away. When you need a consultant to set up Allegro or your shop, choose an expert support package.
For free we help with orders, our range and basic XML file integration. Setting up Allegro, your shop or integrator and publishing listings is paid expert support, from PLN 250 net.
See the packagesFree help
Mr Drop, the guides and the FAQ come first
Most answers are ready: at any hour, without waiting for an e-mail.
Free, as part of the cooperation
- orders and order status,
- questions about our range,
- basic information about the XML file integration: where the link is and what the file contains.
Write on working days to biuro@dropcom.eu, in Polish or English.
-
Mr Drop, AI assistant
Answers straight away, 24/7: orders, our range, the XML file, shipping. When a topic goes beyond free help, it suggests a package.
-
“How it works” guides
Registration, orders, labels, XML and payments, with animations of the panel.
Go to the guides -
FAQ
Answers to the most common questions about working with us.
See the FAQ -
News in the B2B panel
Changes to working hours, deliveries and promotions.
Go to b2b.dropcom.eu (new tab)
Free or expert
What free help covers and what expert support covers
| Topic | Free helpincluded in the cooperation | Expert supportfrom PLN 250 net |
|---|---|---|
| Orders and order status | Yes | Yes |
| Questions about our range: availability, specs | Yes | Yes |
| Basic information about the XML file integration | Yes | Yes |
| “How it works” guides and FAQ | Yes | Yes |
| Mr Drop, AI assistant 24/7 | Yes | Yes |
| Online session with a consultant and screen sharing | No | Yes |
| Setting up an Allegro or other marketplace account | No | Yes |
| Setting up your shop (WooCommerce, Shopify, PrestaShop, Shoper…) for the XML file | No | Yes |
| Categories and attributes in your integrator (BaseLinker, Apilo…) | No | Yes |
| Publishing your first listings togetherfrom the Setup package | No | Yes |
| Materials for a chosen listing: title, description, attributes, photosLaunch package | No | Yes |
| Learning to run Allegro day to dayLaunch package | No | Yes |
| E-mail summary after every session | No | Yes |
Thumbnails, descriptions and listings done for you are our Allegro service (priced per piece). Ad campaigns are run by the KAMAI team: kamai.pl ↗ (new tab)
Expert support
Need help with the setup? Buy a package
A consultant works with you in online sessions and sends an e-mail summary after each one. Net prices.
-
Starter
2 hPLN 250 net
PLN 125/h net · + 23% VAT
Best for: You have a B2B panel account and the XML file, but you are stuck on specific questions while setting up your shop or marketplace account.
Included
- answers to your questions in an online session
- a review of your settings and tips on what to change
- we show you where the options you need are in your platform
- an e-mail summary with a list of steps
Not included
- setup done for you
- creating and publishing listings
- descriptions, graphics, opening a shop
usually 1–2 sessions
-
Recommended to start selling
Setup
5 hPLN 575 net
PLN 115/h net · + 23% VAT
Best for: You are starting to sell Dropcom.eu products on Allegro, another marketplace or your own shop and want it set up properly from day one.
Included
- everything in Starter
- setting up your marketplace account, or your shop and integrator for the XML file, together
- categories and attributes from the XML file
- publishing your first listings together: you click, we guide
- an e-mail summary with a checklist
Not included
- writing titles, descriptions and graphics
- bulk listing
- ad campaigns
usually 2–3 sessions
-
Launch
10 hPLN 1,100 net
PLN 110/h net · + 23% VAT
Best for: You want to launch a chosen listing properly and learn to run sales on Allegro on your own.
Included
- everything in Setup
- we prepare the materials for a chosen listing: title, description, attributes, photos
- we publish that listing together with you
- we show you how to manage Allegro day to day: orders, messages, ratings, returns
- a follow-up session after your first orders
Not included
- many listings at scale
- running Allegro Ads and Amazon Ads
- thumbnails and descriptions for many listings (our Allegro service)
usually 4–6 sessions
How to buy, package validity and common questions:
All about expert support →Complex services → kamai.pl
Want to hand all the work to the KAMAI team?
These services go beyond the hour packages. The KAMAI team runs them at kamai.pl and quotes them separately.
-
XML file integration
The XML file fully connected to your shop, BaseLinker or Apilo, done by the KAMAI team.
-
Allegro services
Thumbnails, graphics, descriptions and listings made to order for any product. You pay per piece.
-
Allegro Ads and Amazon Ads
Campaign setup and management with a monthly report.
-
Shop setup
A WooCommerce or Shopify shop with Dropcom.eu products, payments and shipping.
-
Marketplace strategy
Which marketplaces to sell on, with which range and in what order to enter them.
-
Automations
Statuses, invoices and notifications in your systems without retyping.
We set prices after a conversation, as they depend on the number of products and channels.
Complex services at kamai.pl (new tab)Questions
Ask Mr Drop first
Mr Drop answers questions about orders, our range and the XML file straight away, and tells you which package fits when you need more.
Prefer e-mail? Write to biuro@dropcom.eu
Materials about Dropcom.eu
Dropcom.eu logos and description
Writing about Dropcom.eu on your website or social media? Email biuro@dropcom.eu and we will send you our logos, brand guidelines and a description of the wholesaler.
We send the materials by email on working days.