Frequently asked questions

Registered businesses from Poland and other EU countries (in Poland: an entry in CEIDG, the register of sole traders, or in KRS, the court register of companies). We do not work with private individuals. The number of places for new partners each year is limited.

Fill in the form at b2b.dropcom.eu/rejestracja. It takes about 5 minutes and is free. We usually activate the account within 24 hours on working days.

Usually none: we check your company in KRS and other public registers. If we need an extra document, we will ask for it by e‑mail.

Not yet. The automatic e‑mail only confirms that the form was sent. You can order once the account is active. You receive a starting password by e‑mail.

Not to start with, but you do need a registered business. You sell the products in your own shop or on marketplaces. Setting up and configuring a shop is a paid service: the kamai.pl team can do it end to end.

Write to us before you register: biuro@dropcom.eu. We will agree how to open your account.

You see wholesale prices after logging in to the B2B panel. The XML file contains your individual price list.

On the Terms and conditions page. The privacy policy is on a separate page.

A correct order placed by 12:00 usually leaves the same day. We process a correct order within 24 hours.

In the B2B panel at b2b.dropcom.eu, 24 hours a day, 7 days a week.

No. The XML file brings products, photos, descriptions and stock levels to your shop. You place each order in the B2B panel at b2b.dropcom.eu.

Use the correct payment reference, attach an A6 label, pay on time and choose the right shipping option for oversized items.

New order, Awaiting payment, In progress, Being packed, Packed, Shipped, Cancelled. The status changes automatically.

In the “Twoje zamówienia” (Your orders) tab of the B2B panel, next to an order with the status “Wysłane” (Shipped). You also get the number by e‑mail.

Write to biuro@dropcom.eu as soon as possible and include the order number. Processing is automated, so the order may already be on its way.

It is rare, for example after a stocktake. We will then e‑mail you and suggest a solution, such as a replacement product.

No. They are visible in the panel and in the XML file, but cannot be ordered. You can hide them in the panel.

With our courier: DHL, DPD and InPost. You can also attach a label from any carrier. DPD, DHL, GLS, Raben and InPost collect from our warehouse every day.

You see the current cost of delivery with our courier in the cart at b2b.dropcom.eu.

Yes. Choose “Kurier własny” (own courier) and attach an A6 label (100×150 mm). An A4 label puts the order on hold.

Yes, on your labels. In the panel, every product has a feature showing the locker size (A, B, C) or “Nie” (no).

Yes, on your labels. Choose “Kurier własny” (own courier) and attach the label.

Attach their label and book the collection from our warehouse yourself, for example with Pocztex.

DHL: the A6 label from the DHL panel is correct. InPost: choose A6P. DPD: choose “Etykieciarka” (label printer). Combine several labels into one PDF, one page per label.

Your company. The warehouse label shows your company as the sender, the recipient’s details, the order number and the list of products.

Your customer checks the parcel in front of the courier and writes a damage report with a photo. With our courier, send us the report, the photo and a description. With your courier, you claim from the carrier.

A parcel over 30 kg or longer than 120 cm. With DHL and InPost, one side over the limit is enough. In the panel you find them with the “produkty gabarytowe” (oversized products) filter.

Yes, from our warehouse in Wola Batorska near Kraków.

Yes. Once your account is active, you download it in the B2B panel, in the “XML” tab. The file uses the CENEO format and contains descriptions, photos, specs, stock levels and your prices.

Among others BaseLinker, Apilo, SellAsist, IdoSell, Shoper, Sky-Shop, RedCart, TakeDrop, PrestaShop (x13.pl), WooCommerce (WPdesk.pl) and Droplo. Your system is not listed? Write to us.

Your platform downloads the file every few dozen minutes or less often. Set it to download more often, in peak season for example every 5–10 minutes.

Open the link in a browser and compare a few products with the panel. Also check the “last download date” in the “XML” tab.

Yes, to sell products bought from Dropcom.eu: in your shop, on your marketplace accounts and in your own materials. You may not resell them.

By bank transfer in advance, to the account on the pro forma invoice. As the payment reference, use the ERP order number (ZO/…); with trade credit, use the collective invoice number.

Yes. You agree how often by e‑mail: biuro@dropcom.eu.

In the B2B panel, in the “Dokumenty i płatności” (Documents and payments) tab.

We grant them based on your history with us and on-time payments. Send your request to biuro@dropcom.eu.

The system holds the shipping of further orders and sends you a reminder by e‑mail.

Yes, to our EUR account, on the same terms as in PLN.

Yes, from B2B partners, within 14 days, after you report the return by e‑mail to biuro@dropcom.eu. The goods must be new, unused and in the original packaging. The return fee is PLN 15.50 net.

Manufacturing defects, goods that do not match the order, and transport damage documented on delivery. We do not accept damage caused by the user or by the courier.

You do, because you are the seller to your customer. Remember that consumers can withdraw from a distance contract. You report any return to us by e‑mail.

Yes, to all EU countries. To countries other than Poland we ship on your A6 labels.

Yes. We answer e‑mails in Polish and English. Mr Drop, our AI assistant, speaks English too, 24/7.

We ship to EU countries. For shipping outside the EU, ask by e‑mail: biuro@dropcom.eu.

Yes. We talk to manufacturers and distributors from Poland and the EU, whatever the industry or size. Write to Izabela Oberkiewicz using the form for manufacturers.

No. We run dropshipping from our warehouse or from yours.

In Poland and other EU countries, through shops and marketplace sellers connected to Dropcom.eu.

We agree them individually after a conversation. Tell us which products you want to bring in.

Basic information about the XML file is free: where the link is, what it contains and how to check that it works (the „XML and integrations” guide, Mr Drop). Need help configuring your shop or integrator? Buy an expert-support package and our consultant will help you.

For configuring an Allegro account or your first listings, buy an expert-support package (2, 5 or 10 hours). Complete services, such as setting up and running a shop, Allegro Ads and product listings, are provided by the kamai.pl team.

Kamai.pl Sp. z o.o. from Wola Batorska near Kraków, a company of the KAMAI group.

Yes, in our wholesale shop kamai.eu. Dropcom.eu only does dropshipping.

The fastest way is Mr Drop, our AI assistant: he answers straight away, 24/7. You can also write to biuro@dropcom.eu. All other details are on the Contact page.